Immediate Hiring for CUSTOMER SERVICE SPECIALIST @ GEORGE TOWN PENANG
Overview of CSS Role:
Responsibilities and Accountabilities
• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound & outbound phone calls).
• Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintains and improves quality of service by sharing suggestions and recommendations.
• Keeps job knowledge and skills up to date by attending training and continuously learning.
• Meets all key performance indicators set by the company and client.
• Adheres to the policies and procedures set by the company and client.
Qualifications
Education background:
• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
Work experience:
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Call centre experience is not a ‘must’ but would be a distinct advantage.
Required Interpersonal Skills:
• Customer Service orientation.
• Customer Results/Solutions focussed.
• Customer Expectations Management.
• Active Listening Skills.
• Ability to handle queries and objections in a professional manner.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
Technical Skills:
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Permanent Position for MT/MLT with ASCP Certification Shift - Flexible Great location! Opportunities for growth Generalist - Hematology, chemistry, urinalysis, coagulation, basic blood bank & micro Permanent position with job security ASCP certification required Relocation...
Position Areas Instructional Support Description COWETA PUBLIC SCHOOLS2025 - 2026 SCHOOL YEAREMPLOYMENT OPPORTUNITYThe following position is open for application at this time and will remain open untilfilled:Title VI ...
...Position Summary The CFO will be responsible for overseeing all financial operations, ensuring the firm's financial health and... ...performance. Job Responsibilities: Financial Strategy and Planning: Develop and implement financial strategies to support the...
10K - 28K RMB pre tax per monthJob Benefits Work from home No commute No mornings Avoid Covid 19 Be with your family and pets Curriculum provided Job Responsibilities Student age range: 6 - 15 years old. Class size: 3 or 12 students in one class. ...
...56 based on experienceHealth InsuranceHow to apply for this Driving JobFill out a Gary's Job Board application. That same application... ...Number: (***) ***-**** Tell em' Gary's Job Board sent you.This truck driving job may have an alternate application method. Look in...