Job Description

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to be at the center of GDIT’s business operations. Make an impact by collaborating across functions to make mission success achievable.

Job Description

At GDIT, people are our differentiator. As a ServiceNow Cloud Developer , you will be an important part of our platform support and development team. 

The successful candidate will serve as an ITSM subject matter expert as well as a key technical resource regarding the configuration, development, support, migration, and maintenance of the ServiceNow implementation and have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.

HOW YOU WILL MAKE AN IMPACT:

• Develop, maintain, and enhance applications on the ServiceNow ITSM platform
• Implement configuration/customization of the ServiceNow application and facilitate the rollout of new modules and configure Application UI and workflow
• Provide ServiceNow architecture advisory support services including but not limited to architectural design reviews, code, roadmap design and prioritization, platform expertise, expert program/project guidance and optimization planning
• Complete internal system audits and actively monitor license utilization (ServiceNow applications as well as third-party add-ons
• ServiceNow platform deployments and upgrades
• Maintaining required information security controls for the platform
• Leading platform design sessions, performing design reviews, familiarity with architect frameworks, and publishing platform standards and design models
• Common services data model and ServiceNow data models, applying data governance strategy and considerations to maximize reuse of common data elements and to maintain high data quality
• ServiceNow product development lifecycle processes
  

WHAT YOU’LL NEED TO SUCCEED:

• Technical Training, Certification(s), or Degree, and 3+ years of relevant experience; OR equivalent combination of yrs of related experience, training, certification, and education will be considered.
• Demonstrated experience in delivering high value solutions from your customer’s perspective with direct experience with ServiceNow platform strategy, design, and operational execution
• Prior experience implementing and deploying applications within the core suite of ITSM applications (Incident, Problem, Change, Knowledge, CMDB), to include reports.  This must include development experience with the ServiceNow APIs and using them to create or modify applications
• JavaScript experience
• ACL and scripting experience
• ServiceNow Flow designer experience
• ServiceNow Certified System Administrator certification (CSA)
• Flexibility to support issues or planned activities after hours, weekends and holidays as needed.
• US Person

PREFERRED QUALIFICATIONS:

• ServiceNow Implementation Specialist (ITSM)
• ITIL v4 Foundations
  

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holiday

Work Requirements

Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

ServiceNow CSA - ServiceNow

Travel Required

None

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